| WHEN THE NETWORK/INTERNET
RUNS VERY SLOW: |
| First: check to see if one
or more people are viewing videos, downloading files, etc. Second:
Call CBeyond 1-866-424-5100 and ask the support person to check the
system and see what PC or PCs are bogging the system down. They can
email you a report of a few minutes view that looks like the report
below: |
|
Source Destination Packets Bytes 184.85.253.92 10.0.1.7 2 98 65.203.229.42 10.0.1.7 8 7458 96.7.224.124 72.16.234.5 117 144515 64.4.20.186 72.16.234.5 3 715 72.246.237.186 72.16.234.5 81 80665 69.63.176.166 10.0.1.8 18 1374 65.55.183.7 72.16.234.5 174 155452 96.17.164.161 10.0.1.7 10906 15989250 128.242.186.254 72.16.234.5 37 24824 74.125.47.149 10.0.1.7 3 263 168.55.22.3 10.0.1.5 41 45262 128.242.186.248 72.16.234.5 11 4908 38.100.162.110 10.0.1.9 4 1284 122.116.113.64 72.16.234.2 7 466
|
| Notice the entry that is highlighted. The number
of bytes transferred in three minutes is way out of line with all the
other entries. Sometimes, you may see several of these giant numbers.
The next thing to do is to look up which PC/User that line represents.
That is easy. Most of the time the key number to look at is in the
Destination column. In the example above, the PC that could be causing
the problem is 10.0.1.7. The table below will tell you who that belongs
to: |
|
PC/USER TABLE
|
Once you know where to look. Go to that PC causing the problem and see if anything is being run. If there is no evidence that the unit is doing anything or anything unusual, BOOT IT. This should work. If the same PC causes problems again, call CBeyond again and tell them the problem. You may have to ask for a higher tier support person. As a last resort, ask CBeyond to block the IP Address to which the PC is connected. If you do that, it will stop the flow of data, so, just watch that the unit doesn't crash or produce errors. If it does, then call CBeyond back get their opinion about unblocking the IP Address. |